Refund & Return Policy
·
Last updated
·
Not available
Refund & Return Policy
Blackstone America & Blackstone Merchant
At Blackstone America and Blackstone Merchant, we are committed to providing quality products and reliable service. Please review our Refund & Return Policy carefully before placing your order.
Return Window
We offer a 14-day return policy from the date your order is delivered. All return requests must be submitted within this 14-day period to be eligible for a refund.
Shipping & Order Processing
Orders placed before 4:00 PM (EST) on a business day are processed and shipped the same day.
Orders placed after 4:00 PM, on weekends, or on holidays will be shipped on the next business day.
Business days are Monday through Friday, excluding holidays.
Refund Eligibility
Unopened Items
Eligible for a refund excluding shipping costs.
Opened Items
Subject to a 15% restocking fee, deducted from the refund amount.
All returned items must be in original condition and packaging.
Damaged or Incorrect Orders
If your order was:
Shipped in error, or
Damaged during shipment
You will receive a full refund, including product cost and shipping fees. Please contact us promptly so we can resolve the issue as quickly as possible.
Non-Refundable Shipping
Shipping charges are non-refundable, except in cases where:
The order was shipped incorrectly, or
The item was damaged during transit.
How to Request a Return or Refund
Website Orders
If you placed your order through our website, please submit your refund or return request using the designated Refund & Returns Request Portal available on our site.Point of Sale Systems & Merchant Accounts
If you purchased a Point of Sale system bundled with a merchant account for payment processing, please contact us directly:Online: Contact Form
Phone: 305-639-9590
Business Hours
Our support team is available:
Monday – Friday
9:00 AM – 5:00 PM (EST)
You may call us at any time; messages received outside business hours will be addressed on the next business day.
Policy Updates
Blackstone America and Blackstone Merchant reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting to our website.